WGU respects your privacy
WGU, our affiliated entities, and vendors working on our behalf (collectively, “WGU”) are all committed to ensuring your privacy as a visitor to this website, as an interested party in one of WGU’s programs, and as a student in our programs.
Generally speaking, here’s how we ensure your privacy:
- We require our employees to keep your personal information confidential.
- We only authorize access to your personal information to WGU employees, WGU Affiliates, strategic partners, and third parties who need your information to facilitate the enrollment process or your access and success in courses (after you become a WGU student).
- We safeguard your personal information through electronic, procedural, and physical means.
- All calls with WGU and its affiliates may be recorded for quality and training purposes. You may opt out of call recording at any time by emailing enrollment@theacademy.wgu.edu. Please note: It may take WGU and its affiliates up to three (3) business days to implement an opt-out request.
Website information
When you visit the WGU website (goacademy.wgu.edu), the only personal information WGU collects about you is the information you voluntarily provide through our online inquiry or application forms. Any personally identifiable information collected about you on this website is used by WGU to contact you about its programs, administer your enrollment, improve our services, and provide additional information as needed, potentially including contact via phone, email, or text.
WGU will not sell, rent, or trade your personal information gathered on the website to any third party for the promotion of other services or products.
WGU will collect anonymous non-personally identifiable information about your website visit through pixel tags, sometimes known as cookies. These tags help us track information about your visit and may be used to deliver banner advertisements to you on the Internet.
How we treat your personal information as a prospective student:
Your assigned WGU Enrollment Counselor and other departments within WGU will use your email address and other personal information to provide you with information about your program of interest, enrollment payment, and any other topics pertaining to enrollment at WGU. WGU’s vendors are obligated through their agreements with WGU to maintain the privacy of prospective students.
If you apply to or enroll as a WGU student, WGU uses passwords to protect the privacy of applicants and students who use personalized areas of its sites. The highest level of security is used for storing information (SSL encryption). WGU monitors the sites for technical reliability.
How we treat your personal information as a student
As a WGU student, your personal information (including your email address) may be shared with vendors who support WGU programs. These vendors are obligated through their agreements with WGU to maintain the privacy of WGU students. Your progress in your program may be shared with Western Governors University, and upon successful completion of your program at WGU, your data will be shared with Western Governors University for admission and enrollment purposes.
Opt-out policy
At any time, you have the option and the right to request that WGU discontinue further marketing or enrollment communications via email, phone, or direct mail.
To opt out by postal mail, send a written request containing your name and mailing address to:
WGU
ATTN: Student Services
4001 South 700 East, Suite 700 Salt Lake City, UT 84107
To opt out by phone:
Call the WGU Enrollment Department toll-free: 888-320-0540.
You can also send your request via email to support@academy.wgu.edu